Downe Flowers: E-Commerce Terms for Online Flower Delivery & Orders

Terms & Conditions for Downe Flowers Online Ordering

About These Terms

Welcome to Downe Flowers. These Terms & Conditions ('Terms') govern your use of our website and the purchase of flowers and related products via our online platform. By placing an order for online flower delivery with Downe Flowers, you accept and agree to be bound by these Terms, which are applicable to all customers in Downe and the surrounding areas. Please read them carefully before making a purchase.

1. Order Process

Downe Flowers is committed to providing a seamless and secure online flower delivery service for residents throughout Downe and the neighbouring areas. Our ordering process is designed to be simple, transparent, and user-friendly:

1.1 Selecting Flowers & Products:
Browse our online catalogue, select your preferred flower arrangements, plants, or gifts, and add them to your online basket. Detailed descriptions and images of each product are available for your convenience.

1.2 Personalisation & Instructions:
Customise your order by adding card messages, specifying delivery preferences, or including any special instructions. Please ensure all details provided are accurate when placing your order.

1.3 Delivery Information:
Enter all necessary details, including the recipient’s full name, delivery address (including postcode), contact number, and preferred delivery date. Downe Flowers will rely on this information to fulfil your order; incorrect information may result in delays or failed deliveries.

1.4 Confirmation:
Review your order at checkout. You will have the opportunity to make amendments before proceeding to payment. Upon successful payment, you will receive an order confirmation summarising your purchase and delivery details.

1.5 Order Acceptance:
All orders are subject to acceptance and product availability. Once accepted, Downe Flowers will process your order and schedule delivery. We reserve the right to refuse or cancel orders at our discretion.

2. Payments

2.1 Accepted Payment Methods:
Downe Flowers accepts secure online payments by approved credit/debit cards and other payment methods expressly stated at checkout. Full payment is required at the time of ordering to confirm your reservation for flower delivery.

2.2 Pricing:
All prices are listed in Pounds Sterling (GBP) and include applicable UK VAT. Delivery charges will be added as specified during the checkout process. All costs will be communicated clearly before payment is made.

2.3 Payment Security:
Transactions conducted on the Downe Flowers website employ secure payment gateways and data encryption to protect your personal and financial information. Downe Flowers does not store your card details on our servers.

2.4 Failed or Declined Payments:
If your payment is declined, your order will not be processed. Should you encounter payment difficulties, please check with your card provider or try another payment method to complete the purchase.

3. Cancellations, Amendments & Refunds

3.1 Customer Cancellations:
If you need to cancel your order, please notify Downe Flowers as soon as possible. Orders for next-day or same-day flower delivery in Downe may not be cancelled once preparation or dispatch has commenced. For orders not yet prepared, we will process cancellations and issue a full refund to your original payment method.

3.2 Amendments:
If you wish to amend your order (such as recipient address, delivery date, or product selection), please contact Downe Flowers promptly. Amendments can only be accommodated if your order has not entered the production or delivery phase.

3.3 Substitutions:
While Downe Flowers endeavours to deliver arrangements exactly as pictured and described, flowers are seasonal products and availability may vary. We reserve the right to substitute flowers, stems, or packaging of equal or greater value, maintaining the overall style and colour theme, without prior notice. Any substantive changes will be communicated to you where possible.

3.4 Refund Policy:
In the rare event that Downe Flowers fails to deliver the product as ordered, or you receive an unsatisfactory arrangement (such as damaged or wilted flowers), please notify us within 24 hours of delivery and provide supporting photographs. Upon review, we will offer a suitable remedy, which may include replacement, partial or full refund as appropriate to the situation. Refunds will be issued to the original payment method within a reasonable period.

3.5 Non-refundable Items:
Orders for perishable products (including fresh flowers) that have been prepared, dispatched, or delivered are non-refundable except where Downe Flowers is at fault.

4. Delivery

4.1 Coverage Area:
Downe Flowers provides online flower delivery throughout Downe and the surrounding areas. If the delivery address is outside our usual service area, please contact us before placing your order for confirmation and possible arrangements.

4.2 Delivery Times:
Downe Flowers always strives to deliver orders on the requested day. While we cannot guarantee exact delivery times, we will make reasonable efforts to fulfil time-specific requests (e.g., AM/PM) if feasible. During peak periods (e.g., Mother’s Day, Valentine’s Day), delivery may take longer due to high demand.

4.3 Failed Deliveries:
If the recipient is not available at the delivery address, Downe Flowers will attempt to leave the flowers in a safe location or with a neighbour where possible, or arrange re-delivery. We will leave a delivery card or attempt to notify the recipient if these steps are taken. Where delivery is prevented due to incorrect or incomplete information provided by you, redelivery fees may apply.

4.4 Force Majeure:
Downe Flowers is not liable for delays or failure to deliver caused by circumstances beyond our reasonable control, such as severe weather, transport disruptions, or other unforeseen events (force majeure).

5. Products & Quality

5.1 Freshness Guarantee:
We hand-select all blooms to ensure top quality and freshness for every flower delivery in Downe. With proper care, our arrangements should last several days. Flower longevity may be affected by environmental conditions and the care received after delivery.

5.2 Allergy Information:
Our arrangements may include flowers, foliage, or gifts that may trigger allergies or reactions. Please consider allergies before placing an order and contact us if you need further information regarding product contents.

5.3 Care Instructions:
Downe Flowers provides care tips with delivered arrangements. We cannot be held responsible for the longevity of flowers once accepted at the delivery address and if not properly cared for according to the provided instructions.

6. Liability

6.1 Limit of Liability:
Downe Flowers’ liability to you is limited to the price paid for the order in respect of any proven loss or damage arising from our breach of contract. We are not liable for any indirect, consequential or incidental losses resulting from your use of the website, delivery delays, or product substitutions, except as expressly set out in these Terms.

6.2 Exclusions:
Nothing in these Terms excludes Downe Flowers’ liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be lawfully excluded under the laws of England and Wales.

6.3 Third Party Services:
Where Downe Flowers links to, references, or uses third party services (such as couriers or payment processors), we are not responsible for the actions or omissions of these third parties.

7. Use of Website

7.1 Intellectual Property:
All content including images, logos, text, and designs featured on the Downe Flowers website are our property or used under licence. No part may be reproduced, distributed, or used commercially without our express written permission.

7.2 Website Availability:
We strive to keep the website up-to-date and functional; however, Downe Flowers cannot guarantee uninterrupted access or that the site is free from defects, viruses, or errors. You are responsible for ensuring your own device security when accessing our site.

8. Privacy & Data Protection

Your personal data is handled in accordance with applicable UK data protection legislation. We collect and use information strictly for order processing, customer service, and, if consented, marketing communications. Downe Flowers will never sell or share your details with third parties except as necessary to fulfil your order (e.g., delivery couriers).

9. Governing Law & Jurisdiction

These Terms and any dispute arising from your use of the Downe Flowers website or any order placed shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their formation.

10. Amendments to Terms

Downe Flowers reserves the right to amend these Terms & Conditions at any time. Any changes will be effective from the date of publication on our website. Please review these Terms before each purchase to stay updated on current terms and policies.

11. General Provisions

11.1 Severance: If any provision of these Terms is found to be invalid or unenforceable by a court, the remainder will remain in full effect.
11.2 Waiver: Failure by Downe Flowers to exercise any right shall not prevent enforcement of that right at a later time.
11.3 Entire Agreement: These Terms constitute the entire agreement between you and Downe Flowers in respect of your online flower delivery orders.

12. Contact & Customer Support

If you have any questions or concerns about these Terms & Conditions, your order, or our online flower delivery service in Downe and nearby locations, please refer to the customer support page on our website for guidance.

Note: These Terms & Conditions apply to all customers placing online flower delivery orders with Downe Flowers for delivery in Downe and its surrounding areas.