Our Flower Returns, Refunds & Complaints Policy
Fresh Flowers Guarantee for Downe
At Downe Flowers, we pride ourselves on delivering the freshest blooms to the residents and businesses of Downe and nearby areas. Our experienced florists hand-select each stem to ensure every arrangement leaves our shop at peak freshness. We guarantee that every flower delivery meets our high standards for quality and beauty, so you can enjoy lasting floral displays at home or work.
Damaged-on-Arrival Policy
We take great care in preparing and packaging your flowers, but if your order arrives damaged or in suboptimal condition, rest assured that your satisfaction is our priority. If you receive flowers that are wilted, broken, or otherwise unsatisfactory upon arrival, please notify us promptly—preferably on the same day you receive your delivery. Clear photos of the damaged flowers and packaging will help us quickly resolve the issue. We want every customer to enjoy the full beauty of Downe Flowers’ arrangements.
Freshness Window
Downe Flowers guarantees a minimum freshness window of five days from the date of delivery, provided care instructions are followed. Our blooms are conditioned to maintain longevity. If you believe your flowers have not lived up to our freshness guarantee despite proper care, please bring this to our attention within that five-day period. We are committed to ensuring all customers receive the fresh, vibrant arrangements they expect from our trusted local florist team.
Refund & Replacement Options
If your order does not meet our freshness guarantee or arrives damaged, we offer convenient refund or replacement options. After reviewing details and photos submitted regarding your delivery, we will discuss your choice of either:
- A full refund for the affected product
- A complimentary replacement of the same or similar arrangement, delivered at the earliest opportunity
We strive to process approved refunds and arrange replacements as quickly as possible, so you never miss the joy of fresh flowers in your Downe home or business.
Complaints Process
Your feedback is invaluable in helping us uphold our reputation as Downe’s trusted local florist. If you are dissatisfied with any aspect of your experience, please get in touch with us promptly. We recommend providing order details, a summary of the issue, and any supporting photos if applicable. Our customer care team is dedicated to resolving every complaint fairly—aiming for swift resolutions and your complete satisfaction with Downe Flowers.
Trusted Local Florist Serving Downe & Surrounds
Downe Flowers is proud to be an independent, community-focused florist serving both households and businesses in Downe and the nearby region. We combine years of expertise with genuine care—offering a fresh flowers guarantee and responsive service tailored to our neighbours. Thank you for choosing us to add beauty to your spaces. We look forward to brightening your days with every bouquet.
